Inclusion lives in the little things – a smile, a nod, a small gesture that says, I see you. You matter. These micro-moments shape culture far more than grand statements or policies. When we pause to amplify a quiet voice, check in on someone overlooked, or simply make space for another, we create ripples that build belonging. Leadership isn’t always about the big moves. It’s the everyday choices that whisper, you belong here.

Help at work isn’t always as simple or as helpful as it seems. Good intentions can backfire when they’re based on assumptions, bias, or fear of looking weak. This piece explores why help can unintentionally hinder growth and trust, and what leaders can do to create an environment where asking for and offering support truly strengthens people and culture.

In the days before my keynote, I feared saying words like “diversity” or “inclusion” on a mainstage. But what followed surprised me: not only was the message received—it was embraced. Through the iceberg metaphor, I invited the audience beneath the surface, and something shifted. This moment reminded me that the work still matters, and new conversations are waiting to begin.

The narrative of the pushback illustrates the very reason why we need it.